At Farm Rio Dress Shop, we bring tropical fashion to your doorstep with care and efficiency. Our shipping and returns policies are designed to make your experience as vibrant and worry-free as our collections.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to accommodate your needs:

1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping

2. Free Shipping (for orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing.

International Shipping

We ship worldwide (excluding Asia and certain remote areas). International customers may be responsible for customs fees, import taxes, or duties, which are not included in the order total.

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. Please note:

  • Items must be unworn, unwashed, and free of any stains or odors
  • Original packaging should be included when possible
  • Swimwear (including bikinis and one-piece swimsuits) and bodysuits are final sale and cannot be returned for hygiene reasons

How to Return an Item

Follow these simple steps to process your return:

  1. Initiate your return: Email us at [email protected] with your order number and the items you wish to return within 15 days of delivery
  2. Wait for approval: Our Oklahoma-based style team will respond within 2 business days with return instructions
  3. Package your items: Securely pack your return in the original packaging if possible
  4. Ship your return: Send your package to our Oklahoma City address using a trackable shipping method

Return Request Email Template

To help you get started, here’s a suggested email format:

Subject: Return Request for Order #[Your Order Number]

Dear Farm Rio Team,

I would like to return the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Size/Color: [Size/Color]
Reason for Return: [Reason]

Please advise on next steps for processing this return.

Thank you,
[Your Full Name]
[Your Email Address]

Refund Information

Once we receive and inspect your return:

  • Processing Time: Refunds are processed within 5-7 business days after we receive your return
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect

International Returns

For our global customers (excluding Asia and certain remote areas):

  • International returns should be sent via DHL or FedEx
  • Customers are responsible for any customs fees or import taxes on returned items
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or return at no cost to you.

Need Help?

Our Oklahoma style team is happy to assist with any shipping or return questions. Contact us at:

Email: [email protected]
Mail: Farm Rio Dress Shop, 8404 South Villa Avenue, Oklahoma City, US 73159

We aim to respond to all inquiries within 2 business days.