Returns & Exchanges

At Farm Rio Dress Shop, we want you to love your tropical fashion finds as much as we do. If something isn’t quite right, our returns process is as breezy as a day at the beach.

Our Return Policy

We happily accept returns within 15 days of delivery for most items in original condition with tags attached. Please note:

• Items must be unworn, unwashed, and free of any stains or odors
• Original packaging should be included when possible
• Swimwear (including bikinis and one-piece swimsuits) and bodysuits are final sale and cannot be returned for hygiene reasons

How to Return an Item

Follow these simple steps to process your return:

1. Initiate your return: Email us at [email protected] with your order number and the items you wish to return within 15 days of delivery
2. Wait for approval: Our Oklahoma-based style team will respond within 2 business days with return instructions
3. Package your items: Securely pack your return in the original packaging if possible
4. Ship your return: Send your package to our Oklahoma City address using a trackable shipping method

Refund Information

Once we receive and inspect your return:

• Processing Time: Refunds are processed within 5-7 business days after we receive your return
• Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect

International Returns

For our global customers (excluding Asia and certain remote areas):

• International returns should be sent via DHL or FedEx
• Customers are responsible for any customs fees or import taxes on returned items
• Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or return at no cost to you.