Welcome to our vibrant tropical fashion paradise! At Farm Rio Dress Shop, we’re all about bringing Rio’s colorful spirit to your wardrobe. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
About Our Products
What styles of clothing do you offer?
We specialize in joyful, tropical-inspired fashion including:
- Vibrant dresses (mini, midi, and maxi lengths)
- Playful swimwear (bikinis and one-piece swimsuits)
- Stylish tops (blouses, crop tops, bodysuits)
- Comfortable bottoms (pants, shorts, skirts)
- Statement accessories (bags, hats, shoes)
- Easy-to-wear jumpsuits and rompers
What sizes are available?
Our clothing ranges from XS to XL, with some styles offering extended sizing. Each product page includes detailed size charts with measurements to help you find your perfect fit. We recommend checking these carefully as our sizing may differ from standard US sizing.
How should I care for my Farm Rio garments?
To maintain the vibrancy of our colorful prints and fabrics:
- Machine wash cold with similar colors
- Use mild detergent
- Line dry or tumble dry low
- Iron inside out if needed
Shipping & Delivery
Where do you ship?
We deliver worldwide to most countries! Some remote areas and parts of Asia may have restrictions. If you’re unsure about your location, please email [email protected] before ordering.
What are my shipping options?
We offer two tropical-fresh delivery options:
- Express Tropical Delivery (10-15 days): $12.95 via DHL/FedEx with full tracking
- Island Time Shipping (15-25 days): FREE on orders over $50 via EMS
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Express Tropical Delivery, you can track every step with DHL/FedEx. For Island Time Shipping, tracking may be limited depending on your location.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Swimwear and accessories are final sale unless defective.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. Our style team will provide return instructions. Please note return shipping costs are the customer’s responsibility unless the item is defective.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do you offer gift cards?
Currently we don’t offer physical or digital gift cards, but we’re working on bringing this sunny option to our shop soon!
Can I create an account?
While we don’t currently have a customer account system, you can check out as a guest. All order information will be emailed to you, and you can contact our style team anytime for order updates.
Contact & Support
How can I contact customer service?
Our Oklahoma-based style team is happy to help! Email us at [email protected] for any questions about orders, sizing, or our collections. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is Farm Rio Dress Shop located?
Our operations are based at:
8404 South Villa Avenue, Oklahoma City, US 73159
Though our designs are inspired by the vibrant streets of Rio!
8404 South Villa Avenue, Oklahoma City, US 73159
Though our designs are inspired by the vibrant streets of Rio!
Still have questions? Let us bring some tropical sunshine to your inbox! Contact us at [email protected] and our style team will be happy to assist.